Welcome to Hezel. These Terms & Conditions govern your access to and use of our website and services. By visiting, browsing, or making a purchase from Hezel, you agree to be bound by the terms outlined below. Please read them carefully before using our website.

1. About Hezel
This website is owned and operated by Hezel, an online brand offering imitation and artificial jewellery. Throughout the site, the terms “we”, “us”, and “our” refer to Hezel. The term “you” refers to the user or customer visiting the website.

2. Acceptance of Terms
By accessing this website or purchasing any product from Hezel, you agree to comply with and be legally bound by these Terms & Conditions, our Privacy Policy, and any other policies displayed on the website. If you do not agree to these terms, please do not use our services.

3. Changes to Terms
Hezel reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website after such changes constitutes acceptance of the updated terms.

4. Product Information & Disclaimer
All products sold by Hezel are imitation/artificial jewellery and do not contain precious metals, diamonds, or gemstones.

Product images displayed on the website are for reference purposes only. Actual products may slightly vary in colour, design, size, or finish due to lighting conditions, screen resolution, or handcrafted detailing.

Measurements provided are approximate.

Minor imperfections or variations are part of imitation jewellery and are not considered defects.

5. Pricing & Taxes
All prices are listed in Indian Rupees (INR).

Prices may be inclusive or exclusive of applicable taxes, as specified on the product page or during checkout.

Hezel reserves the right to change product prices at any time without prior notice.

Any promotional offers or discounts are subject to specific terms and may be withdrawn at any time.

6. Payment Terms
We accept payments via UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (if available).

Orders will be confirmed and processed only after successful payment authorization.

Hezel is not responsible for payment failures caused by third-party payment gateways or banking issues.

7. Order Confirmation & Cancellation
Placing an order does not guarantee acceptance. Hezel reserves the right to accept or reject any order at its sole discretion.

Orders may be cancelled due to stock unavailability, pricing errors, technical issues, or suspected fraudulent activity.

In case of order cancellation, any payment received will be refunded as per our Refund Policy.

8. Shipping & Delivery
Delivery timelines provided are estimated and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Hezel is not responsible for delays caused by courier partners.

Shipping charges, if applicable, will be displayed during checkout.

Risk of loss or damage passes to the customer once the order is handed over to the delivery partner.

9. Returns, Exchanges & Refunds
Returns or exchanges are accepted only if the product received is damaged, defective, or incorrect.

Customers must notify us within 7 days of receiving the product with clear images or videos as proof.

Jewellery that has been worn, used, altered, or has tampered tags is not eligible for return or exchange.

All returned products undergo quality inspection before approval.

Approved refunds will be processed through the original payment method within a reasonable timeframe.

10. Jewellery Care & Usage
Imitation jewellery should be kept away from water, perfumes, cosmetics, chemicals, and excessive moisture.

Tarnishing, colour fading, or damage caused by improper handling, sweat, or exposure to chemicals is not covered under returns or refunds.

Hezel is not responsible for damages caused due to negligence or misuse.

11. User Responsibilities
You agree to provide accurate, complete, and up-to-date information during account registration and checkout.

You must not use the website for any unlawful, abusive, fraudulent, or malicious activity.

Any misuse of the website may result in account suspension or legal action.

12. Intellectual Property Rights
All content on this website, including images, logos, text, graphics, designs, and layouts, is the exclusive property of Hezel.

Unauthorized copying, reproduction, modification, or distribution of any content is strictly prohibited and may result in legal action.

13. Third-Party Links
Our website may contain links to third-party websites or services.

Hezel is not responsible for the content, accuracy, or practices of third-party sites.

Accessing such links is at your own risk.

14. Limitation of Liability
Hezel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the value of the product purchased by the customer.

15. Indemnification
You agree to indemnify and hold harmless Hezel, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising out of your violation of these Terms & Conditions or misuse of the website.

16. Privacy & Data Protection
Your personal information is governed by our Privacy Policy.

We implement reasonable security measures to protect your personal data, but we do not guarantee absolute security.

17. Force Majeure
Hezel shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, government restrictions, pandemics, or technical failures.

18. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Kanpur, Uttar Pradesh.

19. Contact Information
For any queries or concerns related to these Terms & Conditions, please contact us at:

Email: info@hezel.co.in