Shipping & Returns – Hezel Jewellery

Shipping Information

At Hezel, we ensure your jewellery reaches you safely and promptly.

1. Shipping Time:

  • Orders are processed within 1–2 business days after confirmation.
  • Delivery typically takes 3–7 business days, depending on your location and our courier partner.

2. Shipping Charges:

  • Standard shipping is free for orders above ₹999.
  • For orders below ₹999, standard shipping charges apply and will be displayed at checkout.

3. Tracking Your Order:

  • Once your order is shipped, you will receive a tracking ID via email or WhatsApp.
  • You can track your order using this ID on our courier partner’s website.

4. Packaging:

  • All jewellery is carefully packed in elegant boxes to ensure safe delivery.
  • Perfect for gifting, our packaging protects the jewellery from damage during transit.

Returns & Exchanges

Your satisfaction is our priority. Hezel accepts returns or exchanges under the following conditions:

1. Eligibility:

  • Returns or exchanges are accepted only for damaged, defective, or incorrect products.
  • Requests must be made within 3 days of receiving the order.

2. Return Process:

  1. Contact our Customer Support via email or WhatsApp with your order details and photos of the product.
  2. Once your return is approved, pack the item securely in its original packaging.
  3. Ship the product back to us using the provided instructions.

3. Refunds:

  • After the returned product passes our quality inspection, your refund will be processed to the original payment method within 5–10 working days.

4. Exchanges:

  • If you wish to exchange an item, let us know your preference.
  • Exchanges are subject to product availability.

5. Important Notes:

  • Jewellery should be unused and in its original condition for returns.
  • Refunds/exchanges are not accepted for items damaged due to misuse, water, perfumes, or chemicals.

Need Help?

For any shipping or returns-related queries, reach out to us: