Frequently Asked Questions

Hezel Jewellery – FAQ

1. What kind of jewellery does Hezel offer?
Hezel offers premium-quality imitation (artificial) jewellery, featuring trendy, traditional, festive, and bridal-inspired designs suitable for all occasions.

2. Are the jewellery pieces skin-friendly?
Yes! Our jewellery is made using skin-friendly materials. To ensure durability, we recommend avoiding direct contact with water, perfumes, and chemicals.

3. How can I place an order on Hezel?
Placing an order is simple:

  1. Browse our collection on the website.
  2. Select your preferred product and add it to your cart.
  3. Complete the checkout process using your chosen payment method.

4. What payment methods do you accept?
We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) – available for selected products and locations only

5. How long does delivery take?
Orders are typically delivered within 3–7 business days after dispatch, depending on your location and our courier partner.

6. Do you provide Cash on Delivery (COD)?
Yes, COD is available on select products and locations. You will see the option during checkout if it’s applicable.

7. Can I return or exchange a product?
Returns or exchanges are accepted only for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order.

8. How will I get my refund?
Once your returned product passes our quality inspection, the refund will be processed to the original payment method within 5–10 working days.

9. What if I receive a damaged product?
If your product arrives damaged, contact our support team within 7 days. Please provide clear images or videos of the product and packaging for verification.

10. How should I take care of imitation jewellery?
Keep jewellery away from water and moisture.

  • Avoid perfumes, sprays, and chemicals.
  • Store in a dry, airtight box.
  • Clean gently with a soft cloth after use.

11. Will the product look exactly like the images on the website?
Product images are for reference only. Slight variations in color, size, or finish may occur due to lighting, screen resolution, or handmade detailing.

12. How can I contact customer support?
For any queries related to orders, payments, or support, reach us at: