Privacy Policy

  • Hezel values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website.
  • We may collect personal information such as your name, phone number, email address, billing and shipping address, and order details when you place an order or interact with our website. Payment-related information is processed securely by trusted third-party payment gateways and is not stored by us.
  • The information collected is used to process orders, deliver products, provide customer support, communicate order updates, and improve our services and website experience. We may also use your information to share promotional offers if you choose to receive them.
  • We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.
  • We do not sell, rent, or trade your personal data. Information may only be shared with logistics partners and payment service providers strictly for order fulfillment purposes.
  • Our website may use cookies to enhance user experience and analyze website performance. You can manage or disable cookies through your browser settings.
  • Users have the right to access, correct, or request deletion of their personal data by contacting us through the website.
  • This Privacy Policy may be updated from time to time. Any changes will be effective immediately once posted on this page.